When you visit our website
Our system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to our website.
Our system will only record personal information if you:
- Provide information by filling in a form on our site;
- Subscribe to or register for services that require personal information to be given;
- Report a problem and give your contact details for us to respond;
- Complete surveys that we use for research purposes.
When you visit our website pages, a small text file called a ‘cookie’, is downloaded onto your computer. This is called a session cookie. This will only remain on your computer until you close your browser.
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised website statistics to third party applications like Google Analytics to collect aggregated website statistics that allow us to understand how visitors use our site.
A persistent cookie will be downloaded when you first visit the site. These remain in your browsers cookie store between sessions. This type of cookie will allow us to identify repeat visitors to the site. You may opt to view the site without cookies by adjusting your browser’s settings. If you do disable cookies some functions of the site may no longer work correctly. For more information on cookies see the All About Cookies website.
We use other third-party tools on our websites for our main advertising partners – Facebook, Instagram, Google and Twitter – to be able to create custom audiences of people who have expressed an interest in a particular event or service based on their behaviour on our sites. They can enhance that custom audience with a ‘lookalike’ audience where they use their own data to identify other people with similar characteristics or behaviours to the people identified from our site. This is all done without us having any access or control of that data – the third-party is the Data Controller in these situations.
When you engage with us on social media
If you engage with us on social media, we will collect your username to help us respond to your feedback or questions.
We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.
We do not share your data with bodies outside of the European Economic Area.