We're hiring a Head of Visitor Experience and Audience Services

The role involves three main areas:

1. Managing the day to day operations, including Front of House services in the cultural buildings that we operate. This means focusing on engaging audiences and facilitating them to create the conditions across our tour offerings and buildings and our Culture Company offerings in general.
   
   
2. The welcome is an essential part of this team's role for creating the conditions for engaged audiences and ensuring quality control and the continued delivery of people-focused visitor experiences. We have developed a reputation as being wonderful places to visit or projects to be involved in, which give a warm welcome and are special places that share experiences and respect people's memories.
   
   To retain this reputation we need a senior manager who is focused on making sure all of our visitor-facing team members are utilising their soft skills appropriately and consistently in line with the value of the Culture Company.
   
   With the growth of the Company in terms of buildings and staff, someone needs to continuously assess and appropriately train the front of house teams, facilitators and coordinators to ensure that the quality of delivery of the "welcome" and the experience is always visitor focused and to ensure that the visitor and user experience is optimised across all programming for the Culture Company.
   
   
3. The experiences of our tours and tour guides, including content, quality control and training is an essential ingredient to our tour offers. This role will lead the tour guide training and development systems, oversee the training of new guides, as well as the continuous management and quality control of the current tour offerings and management of this process across all programmes as part of quality control measures.

You can read and download the full job role on the Dublin City Council Culture Company website here.

Position summary:

Post Title:
Head of Visitor Experience and Audience Services, Dublin City Council Culture Company

Post Status:
Fixed Term Contract (full-time), three years; a six month probationary period applies.

Locations:
Richmond Barracks, Inchicore, Dublin 8, D08 YY05 and Dublin City Council Culture Company HQ, 14 Henrietta Street, Dublin 1, D01 HH34

Reports to:
Chief Executive, Dublin City Council Culture Company

Key relationships:
Other departments as part of the senior management team; manages Visitor Experience Teams and Tour Guide team; supports and collaborates with Development, Engagement and Creative Engagement teams and programmes.

Salary:
Full time salary of €48,000 per annum, prior to reward & recognition

Reward and recognition: 
All Dublin City Council Culture Company employees participate in the performance review and appraisal process annually. This process measures performance, considers training and development opportunities and is used to determine any reward (pay or annual leave increases) that may be applicable.

Annual Leave: 
20 days plus seasonal restricted / compulsory assigned three to five days ("grace & favour" days) - 23 - 25 days.

Pension:
A contribution of 10% of salary will be made to an agreed pension savings scheme subject to the individual contributing a similar percentage.

Other benefits: 
Other Employee benefits include Employee Assistance Programme, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role.

Training: 
You will be provided with the necessary training for the key functions required of your role.

Professional development opportunities: 
will be discussed in line with company policy following your probation period.

Working from home: 
The company facilitates some working from home opportunities suitable to the requirement of the position; this can be discussed further with the successful candidate.

Please visit this website for full details on our application process.

Applications are now invited from applicants who meet these published requirements. Applications must include the following:

• A CV, including the names and contact details of two referees. Note that referees will not be contacted without prior consent.
• A one page letter citing your specific skills, knowledge and experience relevant to the role specification and requirements set out here.

Please email recruitment@dublincitycouncilculturecompany.ie with “Head of Visitor Experience and Audience Services” in the subject line.

Closing date for this application is Sunday 30 April 2023. Applications received after the closing date and time will not be accepted.