Terms and Conditions

Terms and conditions for the purchasing and booking of tickets, and the payment of materials charges

By purchasing or booking a ticket for this activity / these activities you are accepting the following Terms and Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.

• All tickets will be offered subject to availability at the time of booking.
• Attendees should be present at the venue to check in at least 10 minutes in advance of the activity start time.
• Latecomers will only be admitted at the discretion of Dublin City Council Culture Company team members and at an appropriate interval.
• Dublin City Council Culture Company team members reserve the right to refuse admission, even when tickets have been purchased or booked.
• Dublin City Council Culture Company accepts no responsibility for possessions lost or stolen on the premises.
• Your booking is confirmed on the basis that you have checked the venue’s accessibility and are aware of any restrictions or hazards. Further information about accessibility can be found here or by contacting us directly.
• Video recordings, audio recordings and photography of third parties are strictly prohibited. You are welcome to take photographs of yourself and your own party once there are no other attendees in shot.
• Management reserves the right to make changes to these Terms and Conditions at any time without prior notice.
  
  

Cancellations, exchanges and changes in number of tickets booked

• Changes to the number of tickets in a booking for a guided tour must be communicated 7 days in advance of the tour. Tickets may be exchanged up to 24 hours before your tour, subject to availability and at the discretion of management.
• If we cancel an event, we will notify you in advance by email or phone where possible, and offer you a full refund or an option to reschedule your booking. Refunds may take up to 10 working days to process.
• No refunds are issued for materials charges (relevant to applicable workshops) in the event of you cancelling your ticket or not attending.
• Tickets cancelled for children's workshops and camps more than 7 days in advance of the workshop or camp date may be refunded at the discretion of management.
• Tickets cancelled for children's workshops and camps 7 or fewer days in advance of the workshop or camp date will not be refunded.
• Refunds can only be made using the same method as payments were taken and into the account from which payment was made for payments made via credit / debit card or bank transfer.
• Refunds made to credit / debit card or bank transfer may take up to 10 working days to process.
• Management reserves the right to make changes to these Terms and Conditions at any time without prior notice.
  
  

Terms and conditions for purchasing of tickets by groups or schools for local guided history tours

By booking these tickets you are accepting the following Terms & Conditions for the group / school booking and agreeing to be bound by them and to comply with all applicable laws and regulations.

• All group booking payments must be completed in full at the time of the booking, either online directly or by invoice. If payment is not made 14 days prior to the booking date, your booking may be cancelled.
• Changes to the number of tickets in a group / school booking must be communicated at least 7 days prior to the tour date.
• If you increase the number of tickets, the additional amount will be due immediately.
• If you reduce the number of tickets, a refund of the additional tickets may be paid at the discretion of management.
• Please note that amendments to the date and time of your group booking may not always be possible. You must notify us in advance as soon as possible to discuss possible alternatives.
• Refunds can only be made using the same method as payments were taken, and into the account from which payment was made for payments made via credit / debit card or bank transfer.
• Refunds made to credit / debit card or bank transfer may take up to 10 working days to process.
• No refunds are issued for cancellations of group bookings made fewer than 7 days prior to the tour date. Refunds may take up to 10 working days to process.
• It is essential that the entire group remain with the tour guide for the duration of the tour. Please always follow the instructions of your tour guide during the visit.
• Accessibility: The Richmond Barracks to Kilmainham Walking Tour lasts approximately 90 minutes. The tour begins at Richmond Barracks and ends at Inchicore Road, opposite Kilmainham Gaol. The tour will follow pathways throughout, and cross roads using pedestrian crossings where possible. Please let us know in advance if anyone in your group has access requirements.
• Accessibility: The Goldenbridge Cemetery tour begins and ends outside the main gates to the Cemetery.  Please note, the tour takes place on uneven terrain and grassy paths and we ask all visitors to wear suitable footwear and please follow the guides instructions and directions at all times. Please let us know in advance if anyone in your group has access requirements.
• Management reserves the right to make changes to these Terms and Conditions at any time without prior notice.